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Store Policies



Please choose underwear carefully. NSW Health Regulations prevent us from exchanging items purchased and taken away from premises.

Due to NSW Health Regulations ‘G’ strings are not allowed to be worn or tried on prior to purchase.

Please leave underwear on when trying on all garments for health and hygiene purposes.


We are happy to exchange within 7 days from date of purchase, provided the item has not been worn, washed or altered, the swing tags are attached and the docket is provided as proof of purchase.

A credit note will be issued which is valid for 6 months from date of purchase. Faulty goods must be acknowledged by the company concerned before a replacement can be finalised.

Please note, we do not exchange or refund on any sale or discounted items.


20% initial deposit which is retained if lay-by is cancelled.

All lay-bys must be finalised within 6 weeks. No exchange on lay-by goods.


$20 deposit on all special customer orders which is fully refundable if stock is unavailable but retained if customer cancels the order.

Imported special orders may take up to 6 weeks.